TG
Terry-Lee George
1 reviews | Active since Mar 2021
02 Mar 2021, 11:26
Unauthorised debit order deductions on inactive account
After years of having no DSTV subscription, I randomly noticed that Multichoice had deducted R1800 from my account this month. I called them and, having explained the situation to 2 consultants, I was put on hold. After 38 minutes on hold, I disconnected the call. Still have no answer as to what is going on???
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Mar 2021, 12:27Hi Terry-Lee,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply02 Mar 2021, 12:27
Official
Hi Terry-Lee,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
TG
Terry-Lee George's updateReviewer Update
04 Mar 2021, 07:37Dear DSTV,
I continue to be incredibly frustrated with this situation:
First off, the 011 number that you mention having “tried to reach me”, rang through on my phone for only 2 rings. I jumped up to answer but the call was quickly disconnected before I could even pick it up. I would hardly describe this as a genuine attempt to reach me!
Secondly, I have not reconnected my DSTV account which has been switched off now for a good few years. So, the question begs - who is using my details to access my account? Somebody must have called in to reconnect that account and you must surely have a record of when this happened? It is clear to me that whoever is accessing the account knows how to work the system as they made a manual payment to get the account activated again and must have known that the system would then kick over to the old debit order details in the months ahead. As such, I am now being devoted for DSTV services that I am not utilising and that I DID NOT request.
Please can you disconnect this service with immediate effect and reimburse the funds that you have deducted from my account without my authorization.
Thanking you
Terry
I continue to be incredibly frustrated with this situation:
First off, the 011 number that you mention having “tried to reach me”, rang through on my phone for only 2 rings. I jumped up to answer but the call was quickly disconnected before I could even pick it up. I would hardly describe this as a genuine attempt to reach me!
Secondly, I have not reconnected my DSTV account which has been switched off now for a good few years. So, the question begs - who is using my details to access my account? Somebody must have called in to reconnect that account and you must surely have a record of when this happened? It is clear to me that whoever is accessing the account knows how to work the system as they made a manual payment to get the account activated again and must have known that the system would then kick over to the old debit order details in the months ahead. As such, I am now being devoted for DSTV services that I am not utilising and that I DID NOT request.
Please can you disconnect this service with immediate effect and reimburse the funds that you have deducted from my account without my authorization.
Thanking you
Terry
TG
Terry-Lee George's update04 Mar 2021, 07:37
Reviewer Update
Dear DSTV,
I continue to be incredibly frustrated with this situation:
First off, the 011 number that you mention having “tried to reach me”, rang through on my phone for only 2 rings. I jumped up to answer but the call was quickly disconnected before I could even pick it up. I would hardly describe this as a genuine attempt to reach me!
Secondly, I have not reconnected my DSTV account which has been switched off now for a good few years. So, the question begs - who is using my details to access my account? Somebody must have called in to reconnect that account and you must surely have a record of when this happened? It is clear to me that whoever is accessing the account knows how to work the system as they made a manual payment to get the account activated again and must have known that the system would then kick over to the old debit order details in the months ahead. As such, I am now being devoted for DSTV services that I am not utilising and that I DID NOT request.
Please can you disconnect this service with immediate effect and reimburse the funds that you have deducted from my account without my authorization.
Thanking you
Terry
I continue to be incredibly frustrated with this situation:
First off, the 011 number that you mention having “tried to reach me”, rang through on my phone for only 2 rings. I jumped up to answer but the call was quickly disconnected before I could even pick it up. I would hardly describe this as a genuine attempt to reach me!
Secondly, I have not reconnected my DSTV account which has been switched off now for a good few years. So, the question begs - who is using my details to access my account? Somebody must have called in to reconnect that account and you must surely have a record of when this happened? It is clear to me that whoever is accessing the account knows how to work the system as they made a manual payment to get the account activated again and must have known that the system would then kick over to the old debit order details in the months ahead. As such, I am now being devoted for DSTV services that I am not utilising and that I DID NOT request.
Please can you disconnect this service with immediate effect and reimburse the funds that you have deducted from my account without my authorization.
Thanking you
Terry