Unauthorised debit order

On the 17/10 @ 10:14 I received an sms notifying me that the next debit is R700, @ 10:58 I called and spent 15 minutes with the consultant who said I added a Disney package which I didn't know of and never gave consent for. I got cut off and I called back @ 11:14 and spent another 15 minutes with a consultant who tried to explai the package, and when I went through my mails: I found that on the 19/09 dstv told me that as a valued rewards member dstv gave me 3 months of disney. If you count, it should be free until December. She then told me that she'll fix the error and my initial debit order had been reinstated.

Later on @ 12:42 I received an sms that my debit is R623, but I just believed the consultant's word. On the 20/10 a debit order of R700 went. Today @ 16:41, I called again and spoke to Anele, who asked me if I was concerned. I just hope the calls are recorded for quality checks. He said he'll reverse the difference and the next payment will be less the difference. I told him that I want a refund into my account, and he said that I should understand that he saved me money. Can you believe it!. I told him that I want my money back into my account the same way I was deducted, and he said if that's the case then I should go to the branch, as that is the procedure. But no procedure was followed when my bill was loaded. it's not my fault, why should I be inconvenienced for a system error. So I requested to speak to someone else and I was put on hold indefinitely. The call lasted for 23 minutes.

Not only was money deducted from my account **********ly, the refund is an inconvenience, also I lost 53 minutes of airtime trying to fix this. A loyal customer of so many years without defaulting.

Who's going to reimburse me for the cost incurred due to their system error??