1 reviews | Active since May 2017
Unauthorised debit order cause me problems
<p>On 31 March 2017 I made an internet transfer to multichoice for the amount of R780. On 2 April 2017 they debit my account for R789. I did not knew about it untill 27 April 2017. So I reversed the money because I did made an payment. The worst part is I never gave them permission to debit my account because I made eft payment direct into their account. 28 April 2017 I made a payment of R780 again. Few days later they disconnect my services so I called them to ask what is going on because I made payment of R780 and I have send my proof of payment to them. Yesterday morning they cut my services again I called them and I have spend over R60 of airtime and they told me that they cant connect my services because I owe them R789. On my bank statement it shows that they reversed the money back to my account on 2 April but took it again after I have made payment of R780 on 31 March and I have paid my subscribtion for April as well. Please tell me how can I owe them money if I made eft payment in March and April. I just reversed their unauthorised debit because I did not give permission to debit my account. Yesterday I was crying because they feel that they are wright and I'm wrong and I have all the proof. Can someone please assist me on how to go about this matter because I have send them all the proof and still they dont want to reconnect my services.</p>
Dear Wayne Jonkers
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Wayne Jonkers
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
Dear Wayne Jonkers
Please refer to response for case# *** and respond with the required information for further assistance.
Regards
Elna
Best regards,
Dear Wayne Jonkers
Please refer to response for case# *** and respond with the required information for further assistance.
Regards
Elna
Best regards,
So you want me to pay you R906.10 to reconnect my service after you have debited my account without my consent? I did sent you my bank statement and received an email back from Mirriam Masha that she will call me today around 9am. I am still waiting on that call. And please don't try to call me now because I am at work and is not allowed to have a phone on me. In the email where I have send my bank statement I have give time slots in which I will be available. I am tired of explaining myself over and over and over. I want a simple answer, just a yes or a no. Are you going to reconnect my services or not? I must suffer for your mistakes do you think its fair? You have my email address so just sent me an email back where you give me the answer. I don't wanna fight you guys anymore because I am fighting a losing battle. You can take my subscribtion for March and April, just remember that God is seeing my tears and the dissapointment on the face of my kids everytime when I must explain to them as to why the TV is off. I have paid my TV licence but still you are cutting the SABC channels.
Enjoy your day further. Don't worry to reply anymore because the money is in your bank account and you don't care about your customers aslong as you get your money and your salary. I will buy OVHD for my kids and will go and watch my sports in a sportsbar because this is where you want me to go.
So you want me to pay you R906.10 to reconnect my service after you have debited my account without my consent? I did sent you my bank statement and received an email back from Mirriam Masha that she will call me today around 9am. I am still waiting on that call. And please don't try to call me now because I am at work and is not allowed to have a phone on me. In the email where I have send my bank statement I have give time slots in which I will be available. I am tired of explaining myself over and over and over. I want a simple answer, just a yes or a no. Are you going to reconnect my services or not? I must suffer for your mistakes do you think its fair? You have my email address so just sent me an email back where you give me the answer. I don't wanna fight you guys anymore because I am fighting a losing battle. You can take my subscribtion for March and April, just remember that God is seeing my tears and the dissapointment on the face of my kids everytime when I must explain to them as to why the TV is off. I have paid my TV licence but still you are cutting the SABC channels.
Enjoy your day further. Don't worry to reply anymore because the money is in your bank account and you don't care about your customers aslong as you get your money and your salary. I will buy OVHD for my kids and will go and watch my sports in a sportsbar because this is where you want me to go.