Unauthorised debit order.

I am beyond angry and disappointed with MultiChoice right now. I have just discovered that for the second consecutive month, they have tried to debit my bank account without my consent. Let me be very clear: I have NEVER provided MultiChoice with my bank account details, and I have no idea what this debit order is even for.

To make matters worse, the reference number on the debit order does not match any account I have with MultiChoice. This leaves me confused and absolutely livid because I don’t know who this account belongs to or why an EFT debit order has been placed on my account in the first place.

This is unacceptable and feels like a complete invasion of my financial privacy. MultiChoice needs to provide urgent answers and resolve this issue immediately. How can they simply load a debit order without proper authorisation? I demand an explanation and an assurance that this will never happen again.