Unauthorised debit order and pathetic customer service

On the 22nd of May 2026 i noticed a debit order on my account for the amount of R382.55 , this amount was not authorised by me , when i contacted DSTV i was advised by customer care consultant by the name of Asanda Kolosa that this was for a streaming service which i stopped using months ago , i did not authorise any additional payments to be deducted from my bank account ,she advised me that the service will be cancelled and a refund will be processes immediately , i was told to submit my ID copy and bank statement to *** and they will do the refund , these funds was budgeted for my fuel to go to work . NO REFUND was done ,i then contacted their contact centre again and spoke to a lady by the name of Babalwa who advised that nothing was done on my account by Asanda there were not even comments on their system , she kept me on hold for over 20 mins until my airtime was depleted ,still with no outcome or even a call back , this is the most pathetic service i have ever experienced with any business, please can someone senior please contact me urgently