Unauthorised debit order and no reimbur*****t

<p>I downgraded my DStv Premium package to the Easyview package at the end of August however Multichoice debited my account with the full Premium package fee of R845 on 1 September. I contacted the call centre on 2 September and was given an undertaking by Sindisiwe that she would process a credit for the difference on 9 September however I did not receive any refund from Multichoice. I subsequently contacted the call centre again and spoke to Nompomulelo who undertook to escalate the matter and arrange for a refund which did not happen. She also undertook to ask her team leader, Lela, to call me which never happened. I then emailed Multichoice and was assured by Salome on 21 September that I would be refunded within 7 working days. Again, no refund was ever received so I emailed Multichoice again and I received a call from Sikeledi on 5 October confirming that I would be refunded within 2 to 3 working days. I have still not received any refund. </p>