1 reviews | Active since Apr 2017
UNAUTHORISED DEBIT ORDER AND NO REFUND
Please note I am very unhappy with DSTV taking money from customers who they should be taking. Last week Monday 28/03/2022 I call as I had downgraded my DSTV package from premium to DSTV Compact. I was charged for the Compact price in January however at the end of February I was charged for the premium package again, I did not change from Compact so why was my account debited for the extra amount which Is money that I need.
On Monday the lady who helped me and confirmed all this with her manager said I would be refunded in 24 hours which was not done, I called again and that lady told me that the refund will be done in 48 hours, I was still not refund, I called again and that lady told me I would take 7 working days. Today I called as I was not refunded and the Mpho says I was not given a refund but a credit of around R400. This was not agreed upon. I want my money to be in my bank account today. Please also make sure that I am not on debit order anymore as I do not like companies who ***** money out of their clients accounts. Everything is on recording, please may I be given this recording as well.
Your urgent response is awaited.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
I contact your lady at DSTV who was very helpful.
Her name is 'Mpho Mapatane.
Thank you so much for taking the time to sort out my query as I was very upset about what was happening on my account and I have been calling many times with no help from other agents who promised to handle my query and nothing was done. You are a real gem at multichoice as you took the time to calm me down and handled my query with such politeness and managed to actually sort out my credit and all the queries I had. You even called me back to give me feedback. This saves me time from calling again. This is very much appreciated and I wish that more companies had people like you in their service department.
I am awaiting my refund.
I contact your lady at DSTV who was very helpful.
Her name is 'Mpho Mapatane.
Thank you so much for taking the time to sort out my query as I was very upset about what was happening on my account and I have been calling many times with no help from other agents who promised to handle my query and nothing was done. You are a real gem at multichoice as you took the time to calm me down and handled my query with such politeness and managed to actually sort out my credit and all the queries I had. You even called me back to give me feedback. This saves me time from calling again. This is very much appreciated and I wish that more companies had people like you in their service department.
I am awaiting my refund.
Please do not lie.
I am the one calling your call center for feedback.
Please do not lie.
I am the one calling your call center for feedback.