Unauthorised Debit Order Amount - Double Billing

<p>I'm now totally "gatvol" for no feedback</p> <p> </p> <p>I've requested for my holiday card to be activated on 27 November 2016</p> <p> </p> <p>After numerous calls I was told that the specific smartcard is no longer supported and cannot be used</p> <p> </p> <p>On 28 November 2016 I've activated the correct smartcard and given instruction that the card must be disabled on 03 December 2016 after I will leave my holiday home</p> <p> </p> <p>The cancelation as per my request was not done and I was billed double subscription every month up until now</p> <p> </p> <p>I've phone and spoken to Mduduzi which assured me that the double billing will be corrected from 03 December 2016 up until the last bill</p> <p> </p> <p>Still no response or confirmation that this was done as I want proof on "black & white" paper that this was done</p> <p> </p> <p>If I don't get feedback by COB 08 May 2017 I will reverse all debit orders via my bank and DSTV will not get a cent</p> <p> </p> <p>I await URGENT feedback on this matter</p> <p> </p> <p>Regards</p> <p>Mr Prinsloo</p> <p> </p>