Unauthorised debit order amount

<p>In March 2017 DSTV contacts me for a new payment plan. I knew my payment plan only ended in September 2017. I specifically enquired from the consultant if there will be any penalties if I cancel the current payment plan before September. I was advised there will be none. The new payment plan amount is R899 per month. On 30 March DSTV deducts an amount of R2400 from my account. I phoned in to discuss this and spoke to a manager who advised there was a mistake and the amount is only R216.21 (penalty) plus the R899 payment plan fee. On 2 May 2017 an amount of R2600 is deducted from my account. The consultant I spoke to on 2 May 2017 advised there is now a refund due to me of R1800. Today 8 May 2017 no one can tell me what happened to my refund and the amounts deducted are correct. This is unacceptable and in contravention of the Consumer Protection Act.</p>