Unauthorised debit order.

am very disapointed about the customer service that I am receiving at Multichoice, I dont know how many times should I request for refund of my own money. If I was the one who is owing Dstv my service was going to be disconnected already by this time, they are very fast to disconnect and to do unauthorised debit order but slow to refund. I have been calling since last saturday and the consultant even promise that by the following day I will be refunded. Today I call and the consultant has to put me on hold and i have to be on call for 24minutes waisting my airtime with no assistance. Their watsap mislead customers, it gives confirmation of amount to pay the next thing they debit amout that is totally different from the one on watsap. With this difficult time I must be hungry because of Multichoice who sent wrong debit order to my bank and now consultant is teling me tgat tgey take 14days to refund yet they take seconds to disconnect service if customer didnt pay.