UNAUTHORISED DEBIT ORDER
<p>I WAS TOLD THAT I AM IN AREAS WITH MY SUBSCRIPTION BUT I HAVE A DEBIT ORDER FOR MY PAYMENTS</p> <p>I REFUSED TO PAY IT IN AS I WAS NOT LIABLE FOR THAT, THUS THERE HAS ALWAYS BEEN FUNDS AWAITING THEIR DEDUCTION.</p> <p>SO I PAID MANUALLY AND TOLD THEM AFTER I WAS THE ONE CALLING THEM AND INQURING ABOUT EVERYTHING, NOT TO DEBIT MY ACCOUNT, AS IT IS NOT MY FAULT THAT THEY DID NOT DEBIT MY ACCOUNT AS I HAD PROVIDED ALL MY DETAILS, ON TIME.</p> <p>HOWEVER I WAS TOLD I WILL BE GETTING A MAIL AS TO REGARDS OF WE WILL BE PROCING FURTHER WITH THE REFUND I REQUESTED AND TILL DATE I HAVE NOT GOTTEN THAT </p> <p>AFTER I HAVE WASTED MY TIME MONEY AND EFFORT FOR NOW 11 DAYS TRYING TO RESOLVE THIS AND BEING PATIENT TO HEAR FROM THEM AGAIN,</p> <p>GUESS WHAT? NOTHING</p> <p> </p> <p> </p> <p> </p>
Dear Honey Maphanga
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Honey Maphanga
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Honey
Thank you so much for taking my call today.
As discussed, the payment date for your DStv account is the 03rd of every month. Upon checking on our records, there's no payment reflecting for the month of June 2017.
For this reason, the service was suspended due to non-payment leaving the account with an overdue balance of R120.83. On the 26 June 2017, the service was restored and reconnection fees charged were reversed.
We received R365.00 on 28 June 2017 and from the balance paid these are balances debited:
- R120.83 – overdue balance we debited when the payment was received.
R244.17 - this was a credit balance remained.
- R85.17 - Pro rata balance for the Compact package from 26 June 2017 to 02 July 2017.
R159.00 – this was a credit balance remained.
- On the 03 July 2017, we debited R206.00 adding to the credit balance to make R365.00.
This is the total balance required to keep the Compact service from 03 July 2017 to 02 August 2017. There is no credit due for a refund.
The debit order facility has been cancelled.
Once more, thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Honey
Thank you so much for taking my call today.
As discussed, the payment date for your DStv account is the 03rd of every month. Upon checking on our records, there's no payment reflecting for the month of June 2017.
For this reason, the service was suspended due to non-payment leaving the account with an overdue balance of R120.83. On the 26 June 2017, the service was restored and reconnection fees charged were reversed.
We received R365.00 on 28 June 2017 and from the balance paid these are balances debited:
- R120.83 – overdue balance we debited when the payment was received.
R244.17 - this was a credit balance remained.
- R85.17 - Pro rata balance for the Compact package from 26 June 2017 to 02 July 2017.
R159.00 – this was a credit balance remained.
- On the 03 July 2017, we debited R206.00 adding to the credit balance to make R365.00.
This is the total balance required to keep the Compact service from 03 July 2017 to 02 August 2017. There is no credit due for a refund.
The debit order facility has been cancelled.
Once more, thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,