Unauthorised debit order

<p>I published the complaint below on 10 Aug 16 - 3 MONTHS AGO!! It still has not been resolved.</p> <p>M-Net you TOOK MONEY OUT OF MY ACCOUNT THAT YOU WERE NOT AUTHORISED TO DO. PLEASE RETURN IT IMMEDIATELY.</p> <p> </p> <p>No response to request for refund</p> <p>My subscription terminated on 19 May 2016. Unfortunately another debit went through on 20 May of R753.98 from my bank account as follows: 20-May-16 M-CHOICE M-CHOICE ********** 5 -753.98. This is wrong and was not supposed to go through. I departed the country shortly thereafter and did not watch any TV those last couple of days. That is why the subscription was terminated (with proper notice).</p> <p> </p> <p>I have written 3 times to DSTV to try to get this refund but I have not received a single response – yet alone my money. I am therefore now writing to HelloPeter with the hope that it might jerk them into a reaction. Their customer service is nothing short of appalling: the whole run-up to this point was a complete NIGHTMARE – and then just when I thought everything was AT LAST sorted, this happens.</p> <p> </p> <p>Please note that I am in the UK. Your cell number field does not allow enough digits - it needs to be pre-ceded with +44 should anyone wish to phone me.</p>