1 reviews | Active since May 2012
unauthorised debit order
<p>It has been 9 days since MultiChoice STOLE R4781 from me by just randomly deducting it in addition to my monthly debit order. As per the previous reply I got on HelloPeter from them a week ago I was told the matter would be escelated and sorted out, yet nothing has been done to date. I don't have money for groceries and MultiChoice is laughing all the way to the bank at my expense. This is completely unacceptable!!</p>
Dear Shaun
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Shaun
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
Multichoice Team
Best regards,
Dear Shaun
We understand the frustration caused in this regard. We do apologise for the inconvenience caused.
As part of the procedure, we need to adhere to after a debit order payment went through is that we have to wait for 7days before we can process a refund, It is the reason why it takes 10 working days.
With that being said, your enquiry has been referred to our finance department to process your refund, you should receive it by tomorrow or latest Monday.
Thank you for patience while we resolve your query.
Regards
Elna
Best regards,
Dear Shaun
We understand the frustration caused in this regard. We do apologise for the inconvenience caused.
As part of the procedure, we need to adhere to after a debit order payment went through is that we have to wait for 7days before we can process a refund, It is the reason why it takes 10 working days.
With that being said, your enquiry has been referred to our finance department to process your refund, you should receive it by tomorrow or latest Monday.
Thank you for patience while we resolve your query.
Regards
Elna
Best regards,