JS
Jason S
1 reviews | Active since Jan 2011
27 Aug 2018, 12:34
Unauthorised debit order
An unauthorised debit order was taken from my bank account yesterday. I have not been a client since 2017. I would like to know why my bank account details have not been deleted and how this debit order was authorised.
Helpful (0)
Replies (7)0
Replies (7)
DStv (MultiChoice)'s replyOfficial
27 Aug 2018, 17:24Dear Jason
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply27 Aug 2018, 17:24
Official
Dear Jason
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
27 Aug 2018, 20:59Good day Jason
Thank you for sending us your query.
Yes, you're correct. The DStv service has not been active since December 2017. However, there's no debit order deduction on our records linked to your DStv account.
Our finance team is investigating to trace and allocate the payment. Please understand that it might take a while but you will be posted.
Thanks again for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply27 Aug 2018, 20:59
Official
Good day Jason
Thank you for sending us your query.
Yes, you're correct. The DStv service has not been active since December 2017. However, there's no debit order deduction on our records linked to your DStv account.
Our finance team is investigating to trace and allocate the payment. Please understand that it might take a while but you will be posted.
Thanks again for bringing this matter to our attention.
Kind regards
Dinah
Best regards,
JS
Jason S's updateReviewer Update
28 Aug 2018, 08:03Thank you Dinah. I have instructed FNB to reverse the debit order. Please update me once your investigation is complete.
JS
Jason S's update28 Aug 2018, 08:03
Reviewer Update
Thank you Dinah. I have instructed FNB to reverse the debit order. Please update me once your investigation is complete.
JS
Jason S's updateReviewer Update
28 Aug 2018, 18:48Hello
Please could I have an update on your investigation.
I am still waiting for feedback.
JS
Jason S's update28 Aug 2018, 18:48
Reviewer Update
Hello
Please could I have an update on your investigation.
I am still waiting for feedback.
JS
Jason S's updateReviewer Update
28 Aug 2018, 18:48Hello
Please could I have an update on your investigation.
I am still waiting for feedback.
JS
Jason S's update28 Aug 2018, 18:48
Reviewer Update
Hello
Please could I have an update on your investigation.
I am still waiting for feedback.
JS
Jason S's updateReviewer Update
30 Aug 2018, 10:18It is now 5 days since this debit order went off and I still do not have an explanation.
JS
Jason S's update30 Aug 2018, 10:18
Reviewer Update
It is now 5 days since this debit order went off and I still do not have an explanation.
DStv (MultiChoice)'s replyOfficial
30 Aug 2018, 19:47Good day Jason
Thank you for contacting us.
Your query is pending investigation, you will be updated once feedback is received.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply30 Aug 2018, 19:47
Official
Good day Jason
Thank you for contacting us.
Your query is pending investigation, you will be updated once feedback is received.
Kind regards
Dinah
Best regards,