ER
Eben R
1 reviews | Active since May 2013
25 Aug 2017, 08:25
Unauthorised debit order
Yesterday (24 Aug 2017) I receive an SMS on my phone stating that multichoice has taken R40.91 from my account by debit order.
Now, seeing as how I have not had anything to do with multichoice since January 2016 it came as quite a surprise. What a joy to not have to watch all those repeats, by the way. Internet TV is really the only alternative if you can get your hands on it.
I immediately stop/reversed the debit order and now there is a R5 charge from FNB that I am negotiating to get back. I would expect FNB to collect that from the offending party.
Quite disconcerting that companies can arbitrarily take money from one's account whenever they choose...
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Aug 2017, 09:02Dear Eben
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply25 Aug 2017, 09:02
Official
Dear Eben
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
28 Aug 2017, 10:39Dear Eben Roux
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We can assure you that your Banking information has been removed from your account and your account closed to prevent this from happening again.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply28 Aug 2017, 10:39
Official
Dear Eben Roux
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We can assure you that your Banking information has been removed from your account and your account closed to prevent this from happening again.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Kind Regards
Rupert
Best regards,