KR
Katie R
1 reviews | Active since Apr 2013
02 Sept 2015, 17:00
Unauthorised debit order
I was previously a DSTV customer and cancelled my contract 6 months ago. Today I noticed a debit order on my account for the amount of R363, which I did not authorise. I phoned my bank and had the charge reversed. Who can I speak to in Multichoice that can help me understand how this happened? I also do not want to be blacklisted from Multichoice (as I might want to reconnect in future), nor do I want to face any legal trouble for having done this. Please assist urgently.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
04 Sept 2015, 13:22Hello katieroller,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,
DStv (MultiChoice)'s reply04 Sept 2015, 13:22
Official
Hello katieroller,
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Dear DStv Customer,
Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.
Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.
We apologise for the inconvenience.
Kind regards
MultiChoice Team
Best regards,