Unauthorised cancellation/reinstatement incorrect

Request was made to terminate secondary decoder with specified smartcard, and link it to commercial bouquet at Glen Haven Rest Home.<br> Commercial Department cancelled primary decoder (without being given authorisation or smartcard no.)<br> Instruction was issued on 24/6/15. Activation was done on 01/07/2015 by commercial department.<br> My husband and I were overseas from 28June to 27 July, thus only discovered that DSTV had cancelled our service on our return.<br> I have phoned the call centre FIVE times. Asked to speak to supervisor (Tanya Siveko). I have e mailed numerous times. We had one of the discontinued select programs but it also included Universal Channel.. DSTV has reinstated the select, but despite all my e mails including a photograph of the recorded Universal channel to prove we had it, they have not rectified the problem. <br> I have spent the last two weeks trying to get this problem sorted out, to no avail.