JS
Jolandi S
1 reviews | Active since Jan 2014
11 Mar 2016, 14:18
Unauthorised Billing
I have cancelled my DSTv account in January 2015. On 2 March 2016 I received an sms, advising me the debit order on my acc did not go off (their mistake). So i did some research, because i should not have a debit order with them. I spoke to Koagile in the call centre, and was advise that it's my responsibility to phone their insurance department to have the service cancelled, because it's not done when the contract is cancelled. HOW RIDICULOUS IS THIS !?!?!?!! 14 Months I've been paying for Insurance on a ****** decoder i don't even use, and it's my mistake. I was never informed that it's a separate process.<br> <br> I want my money refunded - R29.50 x 14 months = R413.00 (incl). Yes, I am complaining about R30 a month going off my account.<br> <br> Thank you
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DStv (MultiChoice)'s replyOfficial
11 Mar 2016, 17:36Hello jolandis,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,
DStv (MultiChoice)'s reply11 Mar 2016, 17:36
Official
Hello jolandis,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We've escalated your query to the DCC department for urgent assistance and to contact you directly with your concerns. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Cecil
Best regards,