Unauthorised activity and refund challenges

I gave due notice and cancelled my subscription and closed my account in Dec 21 for Jan 22. I have been on the Chat platform several times already to get my refund. On 7 Feb was confirmed that I will get my refund of R987 within 7 business days. Until now nothing received. Then last week received sms that my payment was received and my package is active! Who authorised such activation without my direct permission? Takes at least another hour on the Chat platform today to try to get this sorted out and consultant refusing to send any confirming emails. Now I must wait another 7 business days for refund. Impossible to close account or get refunds out of DSTV, but when they requested payments mine was always done punctually. And they permit unauthorised activity on my supposedly closed account without verification. Will never subscribe ever again; will not even use their services if it is for free.