Unattended escalation by DSTV and being over charged with no explanation

I am not happy with DSTv service at all paid my monthly subscription at 15 days was disconnected,I am told I selected a pay date when that never happened when installed no one called to say what's the date. Their agent installed and left. When I reported the matter spoke to the supposed manager for that shift namely Kevin whom I am not happy with the way he spoke to me, when I told him my problem he told me DSTV is running a business I don't know if I said to him they running a charity. I paid R400 for 15day. Called on the 06/02/2020 reported and was told the matter is being escalated given reference as ***5-I109 till this date no one called me.

Second time I checked my balance after I have paid again for March my subscription was now R770.00 it is no longer R399.00 when I called was advised by Siza that I am charged for 2 Decorders at my address only have 1 recorder she also advised she has escalate was given a reference as ***5-I115 till this date no one called. Is DSTV Hellopeter please help in getting this matter sorted out as no one is taking me seriously or as a customer I am being treated like a **** of ******* while i am paying to watch my favorite channels. Is this how dstv treats their customers where they are told we not running a charity but they taking more than what they are supposed to take from people.