Unattended complaint for 3 months now!!!

i have an unattended billing query for the past 3 months now and i am fed up, i have called the call center and also sent the billing department and email but no one is assisting me and i am very upset, i need an explanation for my bill as my services are discontinued and the bill keeps getting higher but i want to pay my account please have someone call me urgently. I am very displeased. my services are discontinued but i was charged a re-connection feee furthermore i am told someone from pricelock will phone but no-one is phoning me -- my number is ***