1 reviews | Active since Dec 2013
UNATTENDED COMPLAINT
My first call to Multichoice was at 15:00 without any success, my second call was after 16:00 when I spoke to Lindiwe (Customer Service) who just decided she didn't feel like speaking to me further - note that she transferred the call while I was busy fiddling with the cables in my box - and without announcing transferred me to another lady (please listen to the recording). I then requested to speak to a Manager and I was transferred to Jimmy Mosawane . After explaining the situation to him he promised to phone back in 15 minutes, he phoned back in 1.5 hours later, which was fine because he promised to phone back after he listened to the recording etc. . Once he phoned back he promised that Tfarelo Thangoani (Technical) and Ronald Chauke (Complaint Manager) will phone me back in a few minutes, this was approximately 18:15. At 22:00 I am still waiting for anyone to phone me to assist with my DSTV technical problems. Is this what we pay for? What happened to customer service? But fear not Multichoice is quick to send mail messages to remind you to pay!!!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your technical problem with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation you confirmed that your problem was resolved on the 18th July 2015, however we have escalated your complaint to the relevant department for investigation why you did not receive a call back from the people you have mentioned.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with your technical problem with your account. Please accept our sincere apologies in this regard. We would like to sincerely apologise for the delay and any inconvenience caused.
As per our telephonic conversation you confirmed that your problem was resolved on the 18th July 2015, however we have escalated your complaint to the relevant department for investigation why you did not receive a call back from the people you have mentioned.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,