Unapproved Debit Order Change - Acc Suspension

For +-10 years, my account has been in order and was debited according to my debit order date and details.<br> Until 25 Aug 2015. Debit order did not occur. I did not verify that debits order went through due to assumption that it did as it did for past +-10 years. My account was suspended and upon my inquiry, was informed that the debit order did not occur as the account payment method has been changed to cash. The agent could not confirm who instructed the change as there were no corresponding calls on the date on which the change occurred. Account was unsuspended and was informed that the debit order has been re-instated. Then again on 25 Sept 2015, the debit order did not occur and upon inquiry was informed that Mulitchoice is awaiting verification and confirmation of banking details. I asked to speak to a supervisor who then over-rided the verification and confirmed my banking details and was informed that the debit order has now been reinstated. My account has now been suspended following my inquiry to setup an arrangement to pay the outstanding 2 months subscription over 4 months together with my monthly premium. Agent called back to inform that I have to 1st pay a reconnection