Unannounced forward billing.
<p>Upon receipt of my Explore I was advised by DSTV sales consultant that my subscription R949. The first installment was R1589 , when I called DSTV client service I was advised by Thabo , " billing consists of prorata and Forward Billing".</p> <p>Now one is happy to what is owned, but communication is key. No one advised me that ones first billing will be more than general billing seeing that a advise payment for the following month will be deducted.</p> <p>This leaves such a bad taste in my mouth. I don't want this service any more, when will DSTV get competition in this country to challenge their pricing and service.</p> <p> As for the client service consultants " Thabo" whom assisted me this morning. The call was very cold no sense of compassion, nor a level of apology or empathy for their miss communication.</p> <p>Very Bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Dear Angelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Dear Angelo
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Good day Angelo
So sorry for the inconvenience this has caused. We have forwarded this matter to the Price-Lock team to contact you and advise.
The team will contact you shortly.
Thank you
Girly
Good day Angelo
So sorry for the inconvenience this has caused. We have forwarded this matter to the Price-Lock team to contact you and advise.
The team will contact you shortly.
Thank you
Girly
