1 reviews | Active since Dec 2016

29 Dec 2016, 07:57

Unannounced forward billing.

<p>Upon receipt of my Explore I was advised by DSTV sales consultant that my subscription R949. The first installment was R1589 , when I called DSTV client service I was advised by Thabo , " billing consists of prorata and Forward Billing".</p> <p>Now one is happy to what is owned, but communication is key. No one advised me that ones first billing will be more than general billing seeing that a advise payment for the following month will be deducted.</p> <p>This leaves such a bad taste in my mouth. I don't want this service any more, when will DSTV get competition in this country to challenge their pricing and service.</p> <p> As for the client service consultants " Thabo" whom assisted me this morning. The call was very cold no sense of compassion, nor a level of apology or empathy for their miss communication.</p> <p>Very Bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Dec 2016, 08:08
Official

Dear Angelo

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Dec 2016, 15:29
Official

Good day Angelo

So sorry for the inconvenience this has caused. We have forwarded this matter to the Price-Lock team to contact you and advise.

The team will contact you shortly.

Thank you

Girly