Unallocation of payment

On 17 November I made a payment to Multichoice to an amount of R1600 as payment for my DSTV account. Up till today (2 months) this payment has still not been allocated to my account. I've been a client with Multichoice for many years and have always made payment via EFT with the same reference. Payments made to Multichoice after 17 November with same reference has been allocated to my account. <br> <br> Every third day my services are disconnected, which forces me to contact DSTV and again explain as well as mail the proof of payment to them. My equiry has been excalated numerous times, but still I receive no feedback what so ever from Multichoice.<br> <br> At this stage the cost for making calls to Multichoice every third day probably amounts to more than the R1600 that is not reflecting on my account. I think I should send Multichoice a bill for calls and time wasted trying to sort this problem out.<br> <br> I must say this is the worst service I've ever received. <br> <br> Elizma Opperman