Unallocated Premium R853.77

<p>Previously I deactivated my account with credit in my account then on the 10th of Dec 2016 I activated subscriptions. To my surprise my positive balanced disappeared from my account without my knowledge. I then did the following:</p> <p>10/12/2016 – I spend an hour in the centurion office which was escalated to supervisor to this day no feedback about query.</p> <p>27/12/2016 – I called 012 call centre line for 35 minutes and started to summarize my visit above. The agent also escalated and eventually found my money however stated it will take 3 days to resolve my issue. No feedback thus far.</p> <p>10/01/2017 – I called 012 call centre line for another 35 minutes and started to summarize my visit above again. The agent also escalated and eventually found my money however stated it will take 3 days to resolve my issue. No feedback thus far however the agent did give log case number ********** and emailed our communicate.</p> <p>23/01/2017 –I then made another visit in the centurion to my surprise I needed to summarise my case. To my disappoint another 40 minutes came to nothing because the manager (Nkosinathi) and agent (Tando) said I must walk around the mall while they investigate. I then asked how long will take? Wil they arrive to a solution? The response was No. I then requested an email follow up to have a trail of our discussion so that going forward I must not repeat myself. Both manager and agent refused to adhere to my request I was only given ********** 4-151.</p> <p> </p> <p>You have totally exhausted my patience and I am now accumulating further cost in trying to resolve my issue. I demand my money back asap. You are totally going against TCF outcomes and my next step is the office of the ombudsman. DSTV pull up socks and reallocate my funds accordingly, the time </p>