Unallocated payments & suspension of account

<p>I made payment for my DSTV account using my online banking with Multichoice as beneficiary on 28 November. On the 15th December my account was suspended as my payment was not allocated to my account. I called the call centre and sent them proof of payment and they reconnected my DSTV. My account has been charged with all sorts of costs as a result and my payment still not allocated. I called in again yesterday to follow up and all I get is they will forward the proof of payment to the dept to allocate but it doesnt get done. I still also have an unallocated payment from July 2015 which I have followed up numerous times. It is so unfair that you pay on time and still get services suspended and have to call and call and call to get your account in order. </p>