UNALLOCATED PAYMENTS - NO RESPONSE

On 27/05/15 my services were suspended, so I forwarded proof of payment I had made on 09/05/15 to [Email Removed] I received a reply with case # ***, stating my query would be resolved within 24hrs. I therefore made another payment in order to be reconnected immediately, intending this payment to be credited towards my June viewing once the query had been sorted out. No notification was received in response to this email, in spite of promises made.<br> <br> \Dear Sharon <br> CASE NUMBER: ***<br> Thank you for your query.<br> <br> Please note that your query will be attended to within 24 hrs. You will be notified once complete."<br> <br> Once again my services have been suspended. I e-mailed [Email Removed] with copies of previous correspondence and received another automated response with a new case number (Case # ***) !<br> <br> I want the service I have paid for - RECONNECT IMMEDIATELY!"""