MN
Mthokozisi N
1 reviews | Active since Nov 2012
04 Aug 2015, 10:37
Unallocated Payments / No Response
I downgraded my DSTV on the 1st of July and upgraded again on the 14th of July and there was a pop up asking me to pay R132 of which I did via Payu. Monthend of July DSTV charged me pro-rata as they said they cant see the R132 that I paid. So I spent close to an hour on the phone with DSTV and was told to get proof of payments and send it to [Email Removed] so I went to Payu and they gave me all the info that proved I paid. I then sent the email to DSTV payments and I got a message saying they will respond in 24HRS, and its been 144HRS still no response and I have sent follow up emails, nothing!!! This is really frustrating.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
07 Aug 2015, 09:56Hello AndyCuben,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we confirm customer number ***9 Miss PS Sithole Compact & Access package are active your payment was received on the 31st July 2015. Should you require any further assistance please make use of our touch points below.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we confirm customer number ***9 Miss PS Sithole Compact & Access package are active your payment was received on the 31st July 2015. Should you require any further assistance please make use of our touch points below.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply07 Aug 2015, 09:56
Official
Hello AndyCuben,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we confirm customer number ***9 Miss PS Sithole Compact & Access package are active your payment was received on the 31st July 2015. Should you require any further assistance please make use of our touch points below.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
As per our telephonic conversation, we confirm customer number ***9 Miss PS Sithole Compact & Access package are active your payment was received on the 31st July 2015. Should you require any further assistance please make use of our touch points below.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta