1 reviews | Active since Feb 2014
Unallocated Payments, No DSTV as of Payment
Hi<br> <br> I would like to say that Multichoice are a complete bunch of Useless Idiots.<br> They have a System that still doesn't work and people that work there that cannot complete a simple Procedure.<br> <br> I paid my Account in 3 Payments as the IVR System firstly said 1 Thing then after spending a Further 4 Hours on the Phone got told that there are still further Payments to be Made.<br> <br> I Made the Payments and even forwarded all the Proofs to them and still they have not allocated the Payments and shut off my Services.<br> <br> I have now forwarded the Query directly to the Unallocated Email address of there's as I was told by the Last Call Agent to do so and they would sort it out within 24 Hours and now receive a Mail Saying that they will attend to this in 3 Days.<br> <br> This is not Customer Service and believe that I have now lost some Money on this account as I have not even been able to Watch DSTV since my Payments on the 16th,17th and 22nd.<br> <br> This is really not the way I ever expected to be treated by a SO CALLED 1ST CLASS ENTERTAINMENT COMPANY.<br> <br> ***###########@@@@@@@@@!!!!!!!!!!!!!!!!!!!!!!
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Could you kindly provided us with the case numbers that you have received when you have forwarded your proof of payments. The information will allow us to allocate your payment or escalate payments for immediate allocation.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complain.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.
Could you kindly provided us with the case numbers that you have received when you have forwarded your proof of payments. The information will allow us to allocate your payment or escalate payments for immediate allocation.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. As per our telephonic conversation, please refer to your personal e-mail address for further information with regards to your complain.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
