Unallocated Payments and Unexplained reconnection fees charged

I am extremely upset with DSTV Services. We have spend countless amounts of time on the phone with DSTV due to an Unallocated payment made on the 4th of April. Communicated with over 10 consultants and forwarded proof of payment 8 times to supervisors and consultants. As of today DSTV says we owe them R3000 and now 2 payments have been unallocated according to they're system. On top of that we have been charged reconnection fees for the whole of April that add up to R350 because of a fault that is not on our part. Bank statements have been forwarded, proof of payments have been forwarded and NO ONE Can get back to us to communicate what is happening with our account and why no one can Allocate our payments. Poor service and *********** staff. Extremely frustrated that DSTV is taking advantage of the monopoly that they have and on top of charging they're customers ridiculously high payments they give us the worst service in return. We have therefore made a decision to look into Netflix and disconnect our services since NO one is willing to assist us at Multichoice. Extremely disappointed as a loyal customer for years who has recommended the company's services to many of our friends.