TVS
Tanya Von Solms-Jordaan
1 reviews | Active since May 2014
05 Apr 2016, 08:46
Unallocated payments and no assistance
I registered as a new client and did not receive any communication regarding my customer number, so I made payments using my smart card number. The payments are unallocated and are showing outstanding on my account. I have sent numerous e-mail and FB messages and numerous phone calls. According to DSTV they are attending to my query. They have now been attending to it since August 2015. I want the mentioned payments allocated an my customer profile deleted from your system. 8 MONTHS. I can do without DSTV.
Helpful (0)
Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
06 Apr 2016, 08:07Hello TJ1983,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we've checked your account and confirm that your two payments was allocated and reflects on your account. Your account now reflects a credit amount of R18.20. Please be advised that we send a statement to e-mail address. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we've checked your account and confirm that your two payments was allocated and reflects on your account. Your account now reflects a credit amount of R18.20. Please be advised that we send a statement to e-mail address. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
DStv (MultiChoice)'s reply06 Apr 2016, 08:07
Official
Hello TJ1983,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we've checked your account and confirm that your two payments was allocated and reflects on your account. Your account now reflects a credit amount of R18.20. Please be advised that we send a statement to e-mail address. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
As per our telephonic conversation we've checked your account and confirm that your two payments was allocated and reflects on your account. Your account now reflects a credit amount of R18.20. Please be advised that we send a statement to e-mail address. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta