Unallocated payments

<p>Ive been a dstv customer for the past 6years and my payments for the account have been via eft or cash payments at Pick n Pay. </p> <p>I received an sms from Dstv Multichoice on the 23/12/2016 which stated that my account was incorrectly credited with R1600 and the error would be rectified. The following day i received another message stating that im owing R1600 and failure to pay would result in the suspension of my services.</p> <p> </p> <p>I called in to speak to one of the consultants and i was informed that two eft payments made on 5th October 2015 had returned unpaid on the 11th November 2016. I was advised to get a banking statement and send it to the email ********** to this date i received bo feedback even though i was told that my case would be investigated. </p> <p> </p> <p>Since the month of December my services have been suspended atleast twice a week and i have had to call in every time to have my services reconnected which seems to have inflated the current amount owing.</p> <p> </p> <p>I spoke to Penelope whom escalated the matter to her supervisor whom also failed to to resolve the matter(Hlengiwe Malapane). I sent her proof of payments from the bank and to this day ive received no feedback.</p> <p> </p> <p>Its rather disturbing for a huge business like Multichoice to have consultants that do not confirm that they have received an email of requested info or even attach requested info to queries made. I dont understand the logic of stating that a payment made in 2015 can suddenly appear a year later as a payment reversed. It makes no sense at all.</p> <p> </p> <p>I terribly dissappointed with the services at Dstv Multichoice. Im constantly inconvenienced and incurr unnecessary expenses for phonecalls made constantly to DStv for just empty promises. Its totally unacceptable!!!!!!</p> <p> </p> <p> </p> <p> </p>