unallocated payments

on 30/11/2015 i had dstv installed,on 02/12/2015 i made a payment via eft on absa internet banking to acc no *** with ref no ***.on 16/12/2015 service was suspended.I phoned on 17/12/2015 and was told payment could not be picked up.i emailed proof of payment on that day service was reconnected.On 20/12/2015 I made a payment as the due date is the 20th of every month.I have been repeating this process over and over again.Every week I have to phone in because the service is being disconnected.I have sent the proof of payment and every time Im being told it will be escalated to UNALLOCATED ESCALATIONS but it seems to me that department does not exist.I spoke to Thabo Matsose a teamleader who promised to phone me back I had to phone in on 18/01/2016 to get this STUPID SERVICE RECONNECTED AGAIN!!!I feel I should be refunded for this pathetic service as i used most my money to phone in every time to get a service connected.The due date is 20th monthly.I WILL NOT PAY IT UNTIL THIS QUERY GETS SORTED OUT.PLEASE CAN YOU PEOPLE DO YOUR WORK PROPERLY.I NEED FEEDBACK ASAP!IF I AM GOING THROUGH THIS HORRIBLE PROCESS HOW MANY OTHER PEOPLE ARE EXPERIENCING THE SAME PROBLEM.