Unallocated payments

My dstv services were disconnected because my account is said to be in arrears and that is not the case. I have always made payments to my account and have in the last week sent proof of payments to dstv call centre agent including a Mr Sifiso Mlangeni. Services were reconnected last week after having explained to Sifiso that my account is up to date and not in arrears. For some strange reason there was a payment reversal on my account for an amount paid in July 2015 and this reversal took place according to dstv on 07 October 2015? How weird is that? Today again my services were disconnected and phoned in but Sifiso was not at work and spoke to a Sheelbooi Moshoaduba who advised i sent the proof of payments to an email address for unallocated payments. I sent through the email [Email Removed] but it returned undelivered??? What now??? I am starting to get annoyed!! I want this matter resolved ASAP!!!