NM
Nkosana M
1 reviews | Active since Aug 2015
04 Aug 2015, 17:25
Unallocated payments
I have called Multichoice a number of times for them to find funds I deposited and allocate them to my account. I have been talking to their call center ***. Till today I have no resolution. I have been told to email [Email Removed] and [Email Removed] I have not once gotten feedback from them. The call center stuff has also apparently forwarded this department my request.<br> I have gotten so fed up with the call Centre's inability to assist me. And to say that you can not get a hold of a department in the same company you work for... Multichoice seems to be running a Ponzi scheme with this non existent department. I honestly can not be expected to tell a story about information the call center stuff should already have and to still not get any significant help. After wasting my airtime and time, I was told that I should rather go waste some more of my time and by going to the multichoice offices with my proof of payment. And this was only told to me today after a VERY LONG CALL AND A MONTH FROM MY INITIAL CALL! One of my many call references is ***5.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Aug 2015, 10:40Hello Sirhactor,
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. Please respond with the CASE NUMBER you received when sending your proof of payment so we can escalate your query to our Finance department for urgent attention.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. Please respond with the CASE NUMBER you received when sending your proof of payment so we can escalate your query to our Finance department for urgent attention.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,
DStv (MultiChoice)'s reply08 Aug 2015, 10:40
Official
Hello Sirhactor,
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. Please respond with the CASE NUMBER you received when sending your proof of payment so we can escalate your query to our Finance department for urgent attention.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
We do apologize for the inconvenience you experienced in this regard.
We have tried to contact you several times on number *** with no avail. Please respond with the CASE NUMBER you received when sending your proof of payment so we can escalate your query to our Finance department for urgent attention.
Feedback will then be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Elna
Best regards,