SG
SAMANTHA G
1 reviews | Active since Oct 2015
22 Oct 2015, 09:41
Unallocated payment, service keeps getting discon
Since August 2015 my services has been disconnected about 11 times. I then have to phone in and hear the same story about my payment for July 2015 not reflecting. Every time it gets disconnected I have to make a 20 to 30 min call to get the service re-activated and only to hear the same story over and over, \Please send proof of payment and it will be escalated to the finance/escalations/unallocated payments department. One week later after sending proof of payment my dstv service is disconnected. The service is really bad
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Replies (1)
DStv (MultiChoice)'s replyOfficial
31 Oct 2015, 18:49Hello SammyG18,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and also the reconnection fees have been reversed. The payment of R312.00 was expected on your invoice date 29th October 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and also the reconnection fees have been reversed. The payment of R312.00 was expected on your invoice date 29th October 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply31 Oct 2015, 18:49
Official
Hello SammyG18,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and also the reconnection fees have been reversed. The payment of R312.00 was expected on your invoice date 29th October 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have checked on our system and it shows that another agent has already assisted on your query and also the reconnection fees have been reversed. The payment of R312.00 was expected on your invoice date 29th October 2015. Please do not hesitate to use any of our touchpoints below to contact us if you experience any challenges in the future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile