Unallocated payment sending one from pillar to post

<p>I normally pay my DSTV Compact account by cash and one time for my May 2017 payment, I tried EFT. I followed the steps on myDSTV in terms of payment, however, after a couple of days I received an SMS stating that I owed DSTV. I contacted them and I was promised that the allocation would be dealt with. A series of service suspensions, phone calls, visits to DSTV branches and emails to proofofpayments@multichoice, unallocated@multichoice have been done for weeks now, and STILL I apparently owe multichoice. How do I pay for my June premium when my debt is now R949?</p>