Unallocated payment not being fixed

<p>On the 06th of October I made a payment to Multichoice at ABSA bank, but the incorrect reference number was used. I contacted Multichoice and spoke to Nokolungu Khumalo, who advised I need to send her the proof of payment, which I did, and she will update my account. A week later I received a sms stating that the account has not been paid. I once again phoned them and spoke to a advisor, who advised I need to email ********** which I did. Two weeks later, I once again got a sms, spoke to client services again, nomcebi mazibuko, who advised I must send her the proof of payment and she will send it to unallocated payment, and a 3day turnaround will apply. Once again more than a week has gone past, and it still is not updated. There is no direct line to unallocated and no manager is available to speak to and address your problem. Now once I spoke to another client services operator who has send it AGAIN to unallocated. I am totally frustrated....</p>