Unallocated payment for 20 days

I cannot begin to tell you how frustrated I am with DSTV. I have sent through this attached proof of payment 9 times over. Every time I get through to someone at the call center they assure me, that my payment will be allocated. I have spoken with Neo, Nkateko, sent this through to Unallocated payments, payments, Conny, Tsepho. This is just to name a few. I was on hold with a Team Leader for 35 mins, last week Friday, after which I just put the phone down. NO ONE even bothered to call me back,. This is very poor, given that I too work in client services. What I can't understand is why it's so difficult to allocate a payment to my account??? I'm yet to understand this. The account number I used is different to my existing account number, I can only presume that this is the issue. Then again, I can't understand why anyone cannot read there at DSTV? Why is this so difficult?The frustrating thing is , I get connected and after 3 days, I get disconnected, and have to spend countless airtime minutes on the phone to someone who inevitably won't fix the problem. I take it the reconnection fees will ALL be waived???<br> <br> I even called ABSA because someone at the call cente