Unallocated Payment and Overcharged Accounts

Multichoice has been giving me a headache these days as I constantly have to deal with billing issues. I have been calling almost every week to try to sort out my billing which is an absolute mess. First I was told I didn't qualify for the special promotion for the upgrade from Compact to Compact plus and now I have been told that the payment I made on the 13 October via eft was never allocated and that all my charges were brought back or reversed. I was told to send proof of payment to proofofpayment@dstv com and I then sent them my bank statement showing them the payment that I made. I sent this on 24 October but it's been 48 hours and I have not received a response. This morning I was notified that my account was suspended and I called the call centre to explain my situation. The guy I spoke to said he will escalate the query to finance department. The case number is ********** . On top of that I was told that I was charged reconnection fees.

I have always been happy with the service from dstv but lately I have been experiencing poor service and ever since I made an upgrade and changed my payment date I have experienced problems on a daily basis. I'm sick and tired of having to call in every week for the same issues and still talking to useless call centre agents!!! Please see that this is fixed.