unallocated payment - account suspended

My account was suspended after 10 days of payment.<br> there was no email/ message to say there was an issue with my account. <br> <br> when I talked to the consultant at the call center they informed me that I had not made any payment <br> so I transferred the monthly subscription + reconnection fee.<br> however, in the morning I checked the bank statement and my payment had gone through on 27/8/15 on time so my account should not have been suspended.<br> <br> I have now been charged <br> 2 x subscription <br> + reconnection fee which was not supposed to be charged.<br> There is also no response from the message I've left for customer service on the website.