Unallocated payment

Hi<br> I just wanted to know how long does it take for you to allocate the missing payment, I,ve made a payment online on the 1st of September, and now and again you disconnect my account, I've wasted a lot of airtime calling your call centre to make a follow up, I, ve emailed the proof of payment 5 times, went to 2 MultiChoice branches and i was advised that they will email it again to unallocatedescal, im tired now of calling your call centre and being charged a reconnection fee. my case number ***.