Unallocated Payment

I bought a new decoder and joined DSTV on the 17th of June. I chose the DSTV Plus package. The consultant told me to pay R521 not later than the 20th. I paid R521.10 on the 19th of June using my Capitec App under the Pay Bills options. The amount of R521.10 appeared automatically when I entered my DSTV customer number number as Reference. Fine, then the channels were playing. Then yesterday the 3rd of July my channels were disconnected. I called DSTV and they told me they can't find my payment. I sent screenshots of the payment on my App because the Pay bills options has no option for email or PDF. Today I called DSTV again to find out if they received my email, then they tell me they want a PDF proof of payment and I should go to the bank for it. I went to the bank and they told me the Pay bills options has no proof of payment even inside the branch. Now I have no TV Viewing when I paid for it. DSTV is failing to try all means to allocate my payment or try otje means of veryfying my payment. Even now the App under the Pay bills options has my customer number and an amount that DSTV expecte to pay , whereas it might be unallocated again.

And what buffles me is that I do have another account that I paid with DSTV using the very same Pay bills options and the money was allocated for not once but twice, and it's someone else's DSTV yet everything was allocated for perfectly , why is it that this new one that even belongs to me the bank account holder is no where to be found ?

Also on the screenshots there is my account number that they can always veryfy with the bank. It is not my fault that they are not able to find my payment, I did everything right , used my customer number even. I am Very disappointed and angry , now It is the second day without channels playing. And I dont even know when or if they will even find the payment. But I won't pay for something twice. And i can't accept paying for something and not use it fully.

What I don't understand is why does DSTV appear under the Pay bills options on banking Apps if they will need proof of payment that is unnatainable even at the branch ?

I have once again attached the screenshots o the payment with two different reference numbers ovthe payment. I don't believe that something with reference numbers can be said to be so lost as to not be found. I have been to the bank to no assistance, so I believe DSTV should also do their part and call the bank with the reference numbers and ask about the payment I made. I shouldn't have to be the only one suffering, losing airtime calling DSTV and spending money going to the bank on top o money I paid. I feel like I have now spent more for DSTV plus which is absolutely wrong. Yesterday evening I spoke to Silindile who told me her team leader is saying I should email my bank statement as proofof payment. I also spoke to Lihle who failed to find my email because their system were down and she promised to reconnect my channels. It's been more than 12 hours my channels are still disconnected. I don't know what to do anymore. I don't even have airtime to call them anymore. I have already spent R60 going to the bank and R48 of my airtime calling dstv more than 6 times yesterday. Clearly they don't take my issue seriously. I feel helpless. I regret even joining dstv, I should have used the R521.10 and paid for Netflix and bought DATA.