Unallocated Payment

Reference ********** . I made a payment on the 10th of December 2018 for R1500. I did not provide my account or dstv account number. From the 11th till today I have been calling the contact center. The stress i had in dealing with dstv is making my festive season so bad.Oneday they received my proof of payment the other day it was not received. From where I'm sitting it's not difficult to sort out this mess. Allocate the money into my dstv account or reverse it to the Nedbank account where the money came from which unfortunately happen to be my bank account. Mafuwane Ephraim ********** ********** ********** ********** 87