MM
Mpumelelo M
1 reviews | Active since Jan 2018
09 Jan 2018, 18:29
Unallocated payment
It is very disturbing when such a huge company fails to allocate a payment which was done using their self service system. Payment was made on the 06/01/2018 using my card details and it went through as a purchase, which can clearly be seen on my bank statement, but no multichoice requires proof of payment with a reference number before they can allocate those funds or even give me a refund, so I guess I've just donated money to multichoice, because they are refusing to give me a refund.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
10 Jan 2018, 07:52Dear Mpumelelo Mashiane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply10 Jan 2018, 07:52
Official
Dear Mpumelelo Mashiane
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
10 Jan 2018, 12:30Good day
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your missing payment with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,
DStv (MultiChoice)'s reply10 Jan 2018, 12:30
Official
Good day
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
We currently investigating your missing payment with our Finance Department for urgent resolution.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Feel free to contact us should you require any further assistance.
Kind regards
Rupert
Best regards,