unallocated payment
My services keep on getting suspended since february. And yet I pay. I sent my proof in february and they rep**** that an incorrect ref no was used however they will use the correct ref no and they gave a case no that read "Dear Valued Customer
CASE NUMBER: ********** Thank you for contacting the DStv Billing and Collections Team. Kindly be advised that the correct ref number was used and that our central finance team will be allocating your payment. Best wishes The DStv Billing and Collections team " but every week i have to call them for reconnection of services. until now they haven't allocated that payment. i have spent +-R 30.00. every week calling them for re connections_and every time i call I'm told i will be escalated but i still get reconnected. i don't know who to talk to any more, because it seems as if nobody cares.
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
11 Oct 2017, 10:15Dear Nhlanhla
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s reply11 Oct 2017, 10:15
Official
Dear Nhlanhla
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv : Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
11 Oct 2017, 13:41Dear Nhlanhla
Thank you for bringing the matter to our attention.
We currently investigating your Billing concerns on your account.
As soon as we have feedback, we will be in touch.
Let us know if there if anything else we can assist you.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply11 Oct 2017, 13:41
Official
Dear Nhlanhla
Thank you for bringing the matter to our attention.
We currently investigating your Billing concerns on your account.
As soon as we have feedback, we will be in touch.
Let us know if there if anything else we can assist you.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2017, 15:41Dear Nhlanhla
Thank you for taking my call today.
As discussed, we have manually adjusted your account and can confirm that it is paid until the 2nd November 2017.
Your next payment will be R365 due on the 3rd November 2017.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,
DStv (MultiChoice)'s reply13 Oct 2017, 15:41
Official
Dear Nhlanhla
Thank you for taking my call today.
As discussed, we have manually adjusted your account and can confirm that it is paid until the 2nd November 2017.
Your next payment will be R365 due on the 3rd November 2017.
In effort to improve customer satisfaction, please let me know how you rate the service I have given to you by revisiting the survey/conversion rate on Hello Peter. The rating is on a scale of one to five (1 being poor and 5 being good). Your feedback is important to us.
Let us know if there is anything else we can assist you with.
Kind regards
Lebogang
Best regards,