1 reviews | Active since Sept 2017
Unallocated Payment
I have been struggling to get my account updated with multichoice even though I have not skipped a payment. My July payment does not reflect on their system and I have provided all the necessary proof required but I have had to call in every 5th day to get reconnected. How is it that dstv does not have a platform where customers can interact with certain departments (Specifically Central Finance) beyond the call centre. Now I have spoken to various call centre agents even team leaders who are very dismissive and unreliable. I am certainly taking this matter to the ombudsman or the legal route should I be disconnected again without any feedback from dstv
Dear Zanele
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Zanele
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Zanele
It was not possible to get hold of you today and discuss your query telephonically.
I would like to apologise for the delayed response regarding the allocation of your payment. I will be liaising with the finance team for urgent response in this regard.
Feedback will be communicated to you as soon as received.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Zanele
It was not possible to get hold of you today and discuss your query telephonically.
I would like to apologise for the delayed response regarding the allocation of your payment. I will be liaising with the finance team for urgent response in this regard.
Feedback will be communicated to you as soon as received.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Zanele
I tried to contact you once more but could not reach you.
Please be informed that the balance will reflect as double due to your July payment pending allocation.
As soon as the payment is allocated, you will be notified.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Zanele
I tried to contact you once more but could not reach you.
Please be informed that the balance will reflect as double due to your July payment pending allocation.
As soon as the payment is allocated, you will be notified.
Thank you for taking the time to contact us.
Kind regards
Dinah
Best regards,
Good day Zanele
Thank you for your time and patience.
I am pleased to inform that your payment dated 25 July 2017 has been successfully allocated to your DStv account. This means that your account is paid till 25 October 2017.
I must apologise once more for your inconvinience and the delayed response in this regard.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,
Good day Zanele
Thank you for your time and patience.
I am pleased to inform that your payment dated 25 July 2017 has been successfully allocated to your DStv account. This means that your account is paid till 25 October 2017.
I must apologise once more for your inconvinience and the delayed response in this regard.
Thank you for your invaluable support.
Kind regards
Dinah
Best regards,