NR
Nkosinathi R
1 reviews | Active since Jun 2015
01 Jun 2015, 17:23
Unallocated Payment
I made an online payment to multichoice on the 26/05/2015 with the reference number being the customer number they used on my statement.A day later my services were suspended when I enquired I was told that the payment was not received I should send proof of payment.I emailed my bank statement which reflected the payment I got no response I till I contacted the call centre,the agent told me that I should resend the proof of which I did.She later said the customer number I used is not mine but its the same number that is reflected on my statement to this day my services that I paid for are still suspended,Im reaaly disappointed.
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DStv (MultiChoice)'s replyOfficial
05 Jun 2015, 11:38Hello nathina,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the missing payments has been allocated to your account.
Please be advised that should you be making manual or electronic payments to use ***1 as reference number.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the missing payments has been allocated to your account.
Please be advised that should you be making manual or electronic payments to use ***1 as reference number.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply05 Jun 2015, 11:38
Official
Hello nathina,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the missing payments has been allocated to your account.
Please be advised that should you be making manual or electronic payments to use ***1 as reference number.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the missing payments has been allocated to your account.
Please be advised that should you be making manual or electronic payments to use ***1 as reference number.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,