Unallocated Payment
<p>CASE NUMBER: ********** <br /><br />Date :13 December 2016</p> <p><br />I am a new subscriber to DSTV , Im subscribed to the R 99 . 00 a month .<br />So I get a reminder to my dstv and I pay it.<br />My DSTV get disconnected , I do except the fact that I made late payment, So I phone in and they ask me the Proof Of Payment , I mailed them my Proof of Payment , For approxametely 3 weeks every week I get disconnected . They ask me to send my proof of payment to ********** I do it up till today no reply in addition to a bill 186. for reconnection fee </p> <p> Who do i speak to make this matter real.<br /><br /></p>
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
23 Jan 2017, 11:54Dear Shameemah
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s reply23 Jan 2017, 11:54
Official
Dear Shameemah
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
MultiChoice Enquiries team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Jan 2017, 13:42Good day Shameemah Isaacs
Please accept our sincerest apologies for the inconvenienced you have experienced in this regard.
We can confirm that the billing on your account has been corrected and payment of R99.00 is reflecting on your account.
Should you require any further assistance, please do not hesitate to contact us .
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply23 Jan 2017, 13:42
Official
Good day Shameemah Isaacs
Please accept our sincerest apologies for the inconvenienced you have experienced in this regard.
We can confirm that the billing on your account has been corrected and payment of R99.00 is reflecting on your account.
Should you require any further assistance, please do not hesitate to contact us .
Kind Regards
Rupert
Best regards,
's updateReviewer Update
23 Jan 2017, 13:54My first objection to this would be if your unallocted deparment has picked up my payment , why am i liable to pay for R 86 worth of reconnection fees in addition to my December 2016 subscribtion fee, which means I made two payments in December 2016 , so my total i paid in December was 286 .
And nobody confirms that , how is that service
's update23 Jan 2017, 13:54
Reviewer Update
My first objection to this would be if your unallocted deparment has picked up my payment , why am i liable to pay for R 86 worth of reconnection fees in addition to my December 2016 subscribtion fee, which means I made two payments in December 2016 , so my total i paid in December was 286 .
And nobody confirms that , how is that service
DStv (MultiChoice)'s replyOfficial
24 Jan 2017, 11:48Good day Shameemah Isaacs
With reference to our previous correspondence we advised that the billing has been rectified and adjusted.
The reconnection fees were reversed on your account as a result your account is now reflecting the correct amount due for the 2 February 2017.
Should you require any further assistance, please do not hesitate to contact us
Kind Regards
Rupert
Best regards,
DStv (MultiChoice)'s reply24 Jan 2017, 11:48
Official
Good day Shameemah Isaacs
With reference to our previous correspondence we advised that the billing has been rectified and adjusted.
The reconnection fees were reversed on your account as a result your account is now reflecting the correct amount due for the 2 February 2017.
Should you require any further assistance, please do not hesitate to contact us
Kind Regards
Rupert
Best regards,
's updateReviewer Update
24 Jan 2017, 13:24Just to set matters straight i paid the 186 ,plus my december 2016 of R 99. and then a debit went off the 3 January 2017 . Technically I am in credit of R 186 , what would be the clarification towards that.
's update24 Jan 2017, 13:24
Reviewer Update
Just to set matters straight i paid the 186 ,plus my december 2016 of R 99. and then a debit went off the 3 January 2017 . Technically I am in credit of R 186 , what would be the clarification towards that.